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am333 takes how we handle your information seriously. This policy explains what data we collect when you use our platform, how we use it, and what choices you have — with access subject to your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, email address, contact number and the payment method details you submit during a transaction. If you use bKash, Rocket or Upay to fund your account, we receive confirmation data from the payment flow: reference numbers, amounts and timestamps. We do not store your full mobile wallet credentials on our servers. We also collect technical data automatically — your device type, browser version, IP address and session activity. This helps us keep your account accessible across devices and identify unusual access patterns. We use account data to process transactions, send account notices and respond to support requests you raise. We do not sell your personal information to third parties. We may share data with payment processors — such as those handling bKash or Rocket transfers — only to the extent needed to complete a transaction you have initiated. Any such sharing is governed by agreements that limit further use. Data handling under this policy is subject to applicable local law and the eligible regions in which this service operates. If local regulation in your jurisdiction imposes specific obligations, those take precedence where they conflict with this policy.
Not every part of your journey with us falls under the same rules. This section clarifies what this privacy policy covers, what sits outside it, and where the boundaries are between our responsibility and third-party services. Understanding this scope helps you know exactly who to contact when a data question arises.
This policy covers data collected when you create, access or update your account on am333 — including login activity, account settings and identity verification steps shown inside your account area.
Payment data generated when you initiate a deposit or withdrawal through bKash, Rocket or Upay falls within this policy up to the point the transaction passes to the payment processor. The processor's own privacy terms govern data held on their side.
Browsing activity on our platform — pages visited, game sessions opened, lobby navigation — is collected as session data under this policy. This data is used for account security and service continuity, not for external advertising profiles.
Links to external sites, third-party game studios and payment provider interfaces operate under their own privacy policies. We do not control how those parties handle your data once you leave our platform or enter their payment interface.
You have real choices about your data. The actions below are available to you through your account or by contacting us directly. Review your account profile at any time to check what personal information we hold — your name, contact number and registered payment method are visible inside the account settings area. If any detail is wrong, you can correct it there directly or raise a request through support. For records that are not editable in your account, submit a written request via our published support route and we will respond with what we can action under applicable local law. Data deletion requests are handled case by case; some transaction records may be retained as required by payment processing obligations. If you have a question about how a specific piece of data is used, raise it with us and we will explain the purpose in plain language. Availability of these rights depends on local law and the eligible regions this service operates in.
Open the account settings page to see the personal information we hold. Your registered name, contact number and payment method on file are visible there without needing to contact support.
Edit your contact number or email address directly inside account settings. For name corrections or identity-linked fields, raise a request through our support route with the relevant details.
If you are unsure why a specific piece of data was collected or how it is being used, send us a message via the published support contact. We will reply in plain language with a clear explanation.
For deletion or portability requests, contact us in writing. We will assess what can be actioned under applicable local law and payment retention obligations, then confirm the outcome to you.
If this policy raises a question you cannot resolve in your account settings, we have published contact routes. Use the channel that works for your situation — general account queries, payment data questions and formal data requests each have a path.
Open the live chat icon visible on the platform to raise a data or account question with the support team directly. This is the fastest route for account-level clarifications.
For formal data requests — corrections, deletion inquiries or detailed questions about transaction data from bKash, Rocket or Upay payments — send a written message to the support email published on the contact page.
The help centre on the platform contains published articles about account data, wallet verification steps and how we handle payment references. Check there first for answers to common data questions.
We apply a consistent set of practices to protect the information connected to your account. Here is how each area works in plain terms — from cookies to retention periods and who can request a change.
We use cookies to keep your session active between pages and to remember your account preferences. You can adjust cookie permissions in your browser settings. Disabling all cookies may affect how parts of the platform load on your device.
Your password and account access credentials are stored in hashed form. We do not have access to your raw password. If you suspect unauthorised access, update your password immediately from the account security settings page.
We retain account data for as long as your account is active and for a further period required by payment processing obligations. Transaction references — including bKash, Rocket and Upay records — may be held as required by applicable financial record rules.
If you want to request a change to how your data is handled, contact us through the published support email. Include your account reference and the specific data point you are asking about. We respond to each request individually.
These are the questions we receive most often about how this policy works, what data we keep and what you can do about it.
We share data only with payment processors — such as those handling bKash, Rocket or Upay transfers — when needed to complete a transaction you started. We do not sell personal information. Any sharing is bound by agreements that limit how the data can be used.
When you initiate a deposit using bKash, Rocket or Upay, we receive transaction confirmation data: reference numbers, amounts and timestamps. We do not store your full mobile wallet credentials. The payment processor holds the wallet-side data under their own privacy terms.
Yes. Open your account settings page to review the personal details we hold — your name, contact number and registered payment method are visible there. For information not shown in settings, contact us through the published support route and we will confirm what we hold.
Contact number and email address can be updated directly inside account settings. For name corrections or identity-linked fields, raise a request through support with the correct details. We will confirm what can be updated under the verification steps required.
We keep account data for a period after your last activity as required by payment processing and record obligations. Transaction references from bKash, Rocket or Upay payments may be retained as required by applicable financial rules. We can clarify the specific period for your account on request.
This policy applies to accounts held through am333 where access is available. Availability and the specific data rights you hold depend on your local law and eligible regions. If local regulation in your jurisdiction grants additional rights, those take precedence where there is a conflict.